PERSONAL STATEMENT

Every day I create innovative solutions to technical problems and managerial demands. I continuously monitor highly complex systems and always strive to expand my skillset within the IT/Infrastructure environment by engaging in learning and development training. I am an effective communicator when leading my team, and I now seek to develop my abilities further by undertaking new challenges in a dynamic and flourishing work environment.

SKILLS

  • Team Work and Enthusiasm – I form effective working relationships with colleagues at all levels in order to lead team projects. I am a motivator and provide flexible support to my team members during times of stress.
  • Innovation and Analysis – I perform intuitive research into commercial practice, with an inquisitive approach to develop new procedure possibilities for my team. Also, I have consistently used initiative to implement and develop shared solutions and resources.
  • Project Management – I have developed software and hardware user manuals aimed at staff with limited computer literacy. Also, I have created technical manuals for management auditing purposes.
  • Time Management and Organisation – I have managed 1st, 2nd to 3rd line support, with the inclusion of remote support, and organised theses into priority blocks depending on the required completion deadline.

 

TECHNICAL SKILLS BASE

  • Fundamental understanding of routing protocols such as IGRP, EIGRP, OSPF, IS-IS, BGP.
  • OSI/ TCP/IP conceptual model knowledge and trouble shooting.
  • WAN/LAN routing protocols.
  • Working knowledge of virtualisation technologies.
  • Administration of AWS estate including EC2 and S3.
  • Aruba and Cisco Meraki Wireless setup and deployment.
  • Software and OS packages knowledge including; Windows XP/Vista/7 and Apple Mac OS systems, Windows Server 2003 – 2012, Microsoft Office /2003/2007/2010/2013, Remote Access programs, Active Directory. Backup solutions and Security Programs, such as Antivirus.
  • Hiring and mentoring junior team members
  • Desktop/Server Build and configuration.
  • PC and Laptop Installations with client configurations.
  • Exchange 2007 – 2013 configuration.
  • Set-up and configuration of Office 365 E3.
  • Ubuntu server build and configuration.
  • OSX and Windows administration.
  • Embracing the DevOps mentality
  • Beginner level Shell Scripting, including Bash and Python.
  • Experimentation of Ansible
  • Adoption of Agile environment and practice.
  • Experienced Windows XP/Vista/7/Windows 8 support for 600+ users.
  • OSX Support for 10.4 – 10.10 up to 400+ users.
  • Prioritising ad-hoc support requests with minimal information given.
  • System Architecture
  • Ability to deliver IT project on time and on budget
  • Manage CAPX and OPEX

 

EMPLOYMENT HISTORY

June 2016 – Currently Held                                                                                                                 Kinosis T/A Touch Surgery

Head of Infrastructure

  • Support the development of Server Infrastructure, including procurement, future-proofing and options development and appraisal.
  • Managing the operation of our Service Desk, Infrastructure and Network & Security systems.
  • Defining and meeting service levels for IT operations.
  • Managing the deployment, monitoring, maintenance, upgrade and support of all current IT systems, including operating systems, software applications and peripherals.
  • Ensuring infrastructure, applications and data are available and secure.
  • Accountable for infrastructure documentation and procedures.
  • Leading the development and implementation of IT policies and procedures in conjunction with the Information security standards.
  • Assisting with the planning and implementation of the IT budget. Supporting financial aspects of the IT function, including purchasing, budgeting and budget review.
  • Assisting with the delivery of internal and international partner projects.
  • Training employees in best practice.
  • Maintaining/testing Disaster Recovery, Business Continuity and Incident Response plans.
  • Taking an active role in shaping our future IT environment.
  • Rollout of Zendesk for Marketing/Customer Success/Account management and IT.
  • Management of AWS environment which included a mix of Windows, Linux and Ubuntu operating systems.
  • Planning out HIPPA compliance.
  • Implementation of IAM Systems such as OKTA.
  • Managing CAPEX and OPEX budgets.
  • Software license management and control.
  • Planning office moves and deployments.
  • Managing multiple vendors and software contracts.

 

August 2015 – June 2016                                                                                                                                                                       Ensighten LTD

IT Support Engineer

  • Design, develop, plan and implement new network scheme for the London office, focusing on requirements of the current user base.
  • Migration of email platform from Colt web to Office365, and assist in the Migration of Ensighten email to Office365 E3.
  • Administration of ADFS in configuration with OKTA SSO.
  • Provide IT support to a rapidly growing office of about 70 local end users, 15 remote European users and ad-hoc support for 150 US users.
  • Provision and de-provision end-users’ computing hardware and software, including cloud-based applications, and licenses.
  • Support and train employees on various company used software productivity tools (email, calendar, SSO, chat, etc.).
  • Troubleshoot software/hardware issues for Mac/Windows computers, iOS/Android mobile devices to determine the appropriate resolution path.
  • Maintain current expertise and competency of relevant products, current security policies, and methods of support delivery.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records – as you create and collaborate on them.
  • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

 

March 2014 – August 2015                                                                                                                                                Ben Sherman, London

IT Network Support Analyst

 

March 2012 – March 2014                                                                                                                               Mimecast Ltd, London

1st / 2nd /Team Lead -Service Delivery Engineer

 

August 2010 – March 2012                                                                                                                                                    Profero Ltd, London

1st Line & Global Support

 

January 2010 – August 2010                                                                                                                                      Porsche Cars GB, Reading

1st Line Support Intern – Group Systems

 

EDUCATION

Linux Foundation Certified System Administrator (Expected 2017/2018)

AWS Certified Solutions Architect Professional and Associate (Expected 2017)

CCNA Exam March 2015 (self-funded) (Expected 2017)

CompTia Network + (Self-funded) (2014)

University of Central Lancashire, Preston, PR1 2HE (2006 – 2009) BSC (Hons) Computing – Grade 2:1

PERSONAL INTERESTS

Fitness – MMA, Squash, Rugby (Prop), Cross-fit training; Reading; International Travel

 

REFERENCES UPON REQUEST